SHIPPING

We ship through FedEx. Delivery times depend on the type of delivery method selected.

1. Ground (5 business days)

2. 3-day select

3. 2nd-day air

4. Next day air

All shipping costs will be charged when the order ships. Shipping rates depend on the weight of the package location and shipping method selected.

Any delivery, freight, cargo inquiries can be requested by calling our sales department at (323) 238-0852 or emailing info@cellojean.com.

Order cancellations can be requested by phone to (323)238-0852. No cancellations will be accepted after order has shipped.

RETURNS

All sales are non-refundable. Only exchanges or store credit will be allowed. Shipping and handling fees are final, unless there is a manufacturer’s defect or fault.

To file a claim on damages, returns, or exchanges on a wholesale purchase please email info@cellojean.com with company name, invoice number, style number, quantity, sizing & image of defect OR reason for return please call the websales department at (323) 238-0852 for your return authorization number (RA). All claims must be made within 7 days upon receipt of goods. Items must be returned in their original condition and full packaging.

There is a 20% restocking fee for any items returned without an RA, refused or unaccepted package(s), or past the 7 day grace period. We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not expected.

We will provide a return label or call tag if items are being returned due to manufacturer’s defect or incorrectly shipped packages. If the return is not due to any of these reasons, the buyer will need to return the goods on their own expense.