Due to Covid19, our warehouse is experiencing unprecedented delays with our orders. Please allow 3-5 business days for your order to be processed.




We ship through UPS and FedEx. Delivery times depend on the type of delivery method selected.

1. Ground (5 business days)

2. 3-day select

3. 2nd-day air

4. Next day air

All shipping costs will be charged when the order ships. Shipping rates depend on the weight of the package and shipping method selected.

Any delivery, freight, cargo inquiries can be requested by calling our sales department at (323) 238-0851 or emailing info@cellojean.com.

Order cancellations can be requested by phone or email to the websales department. No cancellations will be accepted after shipment.



All sales are non-refundable. Only exchanges or store credit will be allowed. Shipping and handling fees are final, unless there is a manufacturer’s defect or fault.

To file a claim on damages, returns, or exchanges, please email info@cellojean.com or call the websales department at (323) 238-0852 for your return authorization (RA). All claims must be made within 7 days upon receipt of goods. Items must be returned in their original condition and packaging.

There is a 20% restocking fee for any items returned without an RA, refused or unaccepted package(s), or past the 7 day grace period. We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not expected.

We will provide a return label or call tag if items are being returned due to manufacturer’s defect or incorrectly shipped packages. If the return is not due to any of these reasons, the buyer will need to return the goods on their own expense.