SHIPPING

We ship through FedEx. Delivery times depend on the type of delivery method selected.

Ground

3-day select

2nd-day air

Next day air

All shipping costs will be charged when the order ships. Shipping rates depend on the weight of the package location and shipping method selected.

We only ship within the U.S including Puerto Rico as well as Canada.

Any delivery, freight, cargo inquiries can be requested by calling our sales department at (323) 238-0852 or emailing info@cellojean.com.

Order cancellations can be requested by phone to (323)238-0852. No cancellations will be accepted after order has shipped.

RETURNS

All sales are final and non-refundable. Exchanges or store credit are allowed.

All claims must be submitted within 7 days of receiving the goods. Items must be returned in their original condition and full packaging.

Merchandise purchased from other specialty or department stores must be returned to the store from which it was originally purchased

To file a claim for damages, returns, or exchanges on a wholesale purchase you must obtain a return authorization number (RA) Please send an email to info@cellojean.com with the reason for return, company name, invoice number, style number, quantity, sizing + image (if damaged or defective)

There is a 20% restocking fee for any items returned without an RA, refused/unaccepted package(s) or beyond the 7-day grace period. We recommend that all customers inspect their goods promptly upon delivery in case of damage or unexpected issues.

Shipping and handling fees are non-refundable. A return label or call tag will be provided for items being returned due to a manufacturer’s defect or incorrectly shipped packages. Should the return not pertain to these reasons, the buyer will be responsible for the return shipping expenses.

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